Payment Terms

Effective Date: 23 March 2026
Company: Liswork Ltd
Website:
Registered Office: 5 Homewood, George Green, Slough, Berkshire, England, SL3 6AU
Company Number: 12722991
Email: enquiries@liswork.co.uk

Phone: 01784 542230

1. General

These Payment Terms form part of the contract between Liswork Ltd (“we”, “us” or “our”) and you (“you”, “your” or “the customer**”) for the supply of courier, logistics or associated services provided via our website or through affiliated platforms, including but not limited to the Courier Exchange platform (“Platform”).

All payments to us must be made in accordance with these Payment Terms and the main Terms and Conditions agreed upon when placing an order for our services.

2. Definitions

For the purpose of this policy:

Price means the total amount payable for the services booked, including the base service fee, mileage or fuel costs, and any agreed variations or extras.
Invoice means a payment request issued by Liswork Ltd for services completed or fees incurred.
Payment Terms means the period within which payment must be received as stated in the invoice or agreed in writing.
Business Day means a day banks are open for general business in England and Wales, excluding weekends and public holidays.

3. Payment Method

We accept payment by bank transfer only to the account specified on your invoice.
All payments must be made in pounds sterling (£), the official currency of the United Kingdom.
We do not accept cash payments, card payments, cheques, or any other form of payment unless expressly agreed in writing.
We do not store or process credit or debit card details and will never request such information via email or telephone.

4. Payment Timing

Due Date:
Unless otherwise agreed in writing, payment of each invoice is due within 30 calendar days from the invoice date (“Payment Due Date”).
Completion Trigger:
For one-off bookings, payment becomes due upon completion of the services and issuance of our invoice.
For ongoing or scheduled contracts, regular invoicing periods may apply (for example, weekly or monthly), depending on the service agreement.
Prepayment:
Certain services may require full or partial advance payment before commencement. Where applicable, this will be specified at the time of booking through our Platform or in a written quotation.

5. Invoicing

We will issue invoices electronically to the billing contact or email address provided in your account. Each invoice will include:

A description of the services provided
The applicable rate or total fee
Any approved variations or additional charges
Payment terms and due date
Our bank payment details

You are responsible for ensuring that all billing details provided to us are accurate and up to date.

6. Additional Charges

In addition to the agreed service fee (Price), you may also be charged for extra costs where:

Delays occur beyond the agreed service time due to your fault or omission.
Fines, penalties, or levies are incurred by us as a direct result of your actions.
Access to your premises or goods is unavailable at the scheduled time.
You fail to cancel or reschedule an appointment within the minimum notice period (3 hours before the scheduled start time).

Such additional charges will be notified to you in writing and must be paid in accordance with these Payment Terms.

Where goods are stored beyond the scheduled service period due to your fault, storage charges or redelivery fees may also apply.

7. Late or Non-Payment

If payment is not received in full by the Payment Due Date:

Interest Charges:
We reserve the right to charge interest on overdue amounts at a rate of 4% per annum above the Bank of England’s base rate, calculated daily and compounded monthly, beginning from the date payment became overdue until the sum is paid in full.
Where the base rate is below 0%, a minimum annual rate of 4% will apply.
Debt Recovery Costs:
You agree that we may recover from you any reasonable administrative and legal costs, including debt collector fees, legal fees, and enforcement costs incurred in connection with recovering late payments.
Suspension of Services:
After 5 Business Days from the Due Date, at our sole discretion, we may suspend or cease providing further services until all outstanding amounts are settled in full.
Assignment of Debt:
We reserve the right to assign or transfer any outstanding debt owed to us under these Terms to a third-party debt recovery agency or collection service without prior notice.

8. Disputed Invoices

If you wish to dispute an invoice:

Notify us in writing within 5 Business Days of receiving the invoice.
Provide full details of the disputed amount and reason for dispute.
Undisputed portions of the invoice must still be paid by the Due Date.

We will investigate and, if appropriate, issue a corrected invoice or credit note. Failure to lodge a timely dispute constitutes acceptance of the invoice as valid and payable.

9. Fraud and Unauthorised Payments

You must not pay, or attempt to pay, any invoice using fraudulent or unlawful means.
When paying via business bank transfer, you warrant that you are authorised to use that account and that all payment information provided is true and accurate.

If fraudulent activity is suspected, we may report the incident to the relevant financial institutions or authorities and suspend your account.

10. Refunds

Payments made to us are non-refundable, except where:

We cancel a booking due to reasons unrelated to your actions (e.g., force majeure or operational failure), and no alternative service is provided.
A mistake was made by us in processing the payment.

Approved refunds will be returned using the original bank account used for payment, unless otherwise agreed.

11. VAT and Taxes

All fees and charges are stated inclusive of VAT (or any equivalent tax in the United Kingdom) unless otherwise stated.
Where VAT is applicable, it will be charged at the prevailing rate set by HM Revenue & Customs (HMRC).
It is your responsibility to account for any additional taxes or reporting requirements relevant to your own jurisdiction or business operations.

12. Variation of Rates

We reserve the right to update or vary our pricing structure and rates at any time.
Changes will be published on our website or Platform and will apply to future bookings only.
Once a booking is confirmed, the agreed rate at the time of purchase remains fixed, unless otherwise varied in writing.

13. Termination and Payment on Termination

Upon termination of the contract for any reason:

You remain liable to pay all amounts due for services completed or partially completed up to the termination date.
Any outstanding invoices become immediately payable.
Where termination results from your breach, we may also recover additional costs (e.g., legal or enforcement expenses) directly arising from that breach.
Payments made prior to termination are non-refundable, unless otherwise required by law.

14. Contact for Billing Enquiries

For payment and invoice-related enquiries, contact:

Accounts Department
Liswork Ltd
5 Homewood, George Green, Slough, Berkshire, SL3 6AU
Email:
Phone: 01784 542230

15. Governing Law

All payments and financial obligations under these Payment Terms are governed by the laws of England and Wales.
Both Parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising in relation to payment or debt recovery.

Summary

Payment due: Within 30 days of invoice.
Payment method: Bank transfer only.
Interest on late payment: 4% above Bank of England base rate.
Disputes: Must be raised within 5 business days of invoice receipt.
Refunds: Non-refundable unless the service is not provided.
Jurisdiction: England and Wales.