Privacy Policy

Effective Date: 23 March 2026
Company: Liswork Ltd
Website:
Registered Office: 5 Homewood, George Green, Slough, Berkshire, England, SL3 6AU
Company Number: 12722991
Email: enquiries@liswork.co.uk

Phone: 01784 542230

1. Introduction

This Privacy Policy explains how Liswork Ltd (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our website and our courier-related business services (“Services”).

By using our Services, visiting our website, or interacting with us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

We act as a data controller when deciding how and why to process your personal data, and as a data processor when handling data on behalf of our business clients, in accordance with our Data Processing Addendum (DPA).

2. Information We Collect

We may collect and process the following categories of information:

Identity Data

Full name, title, date of birth, gender, and identity verification details (such as photographic ID).

Contact Data

Business name, job title, billing address, collection/delivery address, email address, and phone number.

Account and Transaction Data

Details relating to your account registration, bookings and transactions, including service orders, payment details (e.g., bank transfer data), and payment history.

Communications Data

Details of communications and interactions with us, including support requests, messages, and dispute correspondence.

Technical and Usage Data

IP addresses, browser type, device information, session data, and interactions with our website and platform.

Marketing and Preference Data

Marketing preferences, opt-in or opt-out details, and related communication choices.

We do not intentionally collect or process special categories of personal data (sensitive data such as racial origin, health, political or religious beliefs) or data from consumers under the age of 18.

3. How We Collect Information

We collect information through the following methods:

Direct interactions: when you create an account, request a quote, place an order, contact us, or provide feedback.
Automatic data collection: through cookies and analytics tools used on our website.
Third-party sources: where your employer, business partner, or a courier marketplace such as the Courier Exchange shares data with us to deliver contracted services.

4. How We Use Your Information

We process your data only where legally permitted under the UK Data Protection Act 2018 and UK GDPR.

We use your data to:

Provide and perform our courier and logistics services
Register and maintain your account
Verify your identity and authorisations
Contact you regarding orders, invoices, or service updates
Process and manage payments and debt recovery
Comply with legal and regulatory obligations
Handle disputes and enforce our contractual rights
Improve our services, website performance, and security
Send marketing or service information where you have consented

5. Legal Basis for Processing

We process personal data under one or more of the following legal grounds:

Contractual necessity: to perform a contract with you or your company.
Legitimate interests: to operate, improve, and protect our business and services.
Legal obligation: to comply with UK laws, taxation, and regulatory requirements.
Consent: where you have opted in to receive newsletters or marketing information.

You may withdraw consent at any time by contacting .

6. Sharing of Information

We may disclose your personal data to:

Our authorised employees and contractors
Third-party service providers (for example, IT support, payment processors, cloud hosting, or platform partners)
Sub-processors engaged per our Data Processing Addendum
Professional advisors such as lawyers, accountants, and auditors
Couriers, shippers, or partners involved in fulfilling a delivery
Regulatory authorities or law enforcement bodies where required by law

All third-party processors and sub-processors are required to comply with appropriate technical and organisational security measures and data protection obligations consistent with our Privacy Policy and DPA.

We do not sell or rent your personal data.

7. International Data Transfers

All data is primarily processed within the United Kingdom.
Where data must be transferred outside the UK (for example, to third-party sub-processors), such transfers are protected by appropriate legal safeguards, including the UK Addendum to the EU Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or to satisfy legal, accounting, or reporting obligations.

Service and account data are typically retained for 6 years from the end of your relationship with us, unless a shorter statutory retention period applies.
Backup or audit records containing limited data may be retained securely for compliance and legal defence purposes.

9. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure, including encryption, access controls, and secure network environments.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

10. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Access: request a copy of your personal data we hold.
Rectification: request correction of incomplete or inaccurate data.
Erasure: request deletion of your personal data (“right to be forgotten”) where applicable.
Restriction: request limitation of processing in certain situations.
Portability: receive your data in a machine-readable format and transmit it to another controller.
Object: object to processing based on legitimate interests or direct marketing.
Withdraw consent: where processing is based on consent, withdraw it at any time.

To exercise your rights, contact us at . We may require verification of your identity before responding to your request.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
| Telephone: 0303 123 1113 | Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

11. Cookies and Tracking

Our website uses cookies and analytic tracking tools to improve user experience, monitor performance, and secure access. Cookies may include:

Essential cookies for site functionality
Analytical cookies to understand website traffic and usage
Preference cookies to remember user choices

You can manage or disable cookies through your browser settings. For more details, please see our separate Cookie Notice available on our website.

12. Data Processors and Sub-Processors

We may engage sub-processors to assist with system hosting, communications, or order management. Our current sub-processors (subject to updates) include IT hosting providers, database and analytics platforms, and communication service vendors.

All sub-processors are bound by written agreements that contain data protection commitments consistent with the UK GDPR.

13. Links to Third-Party Websites

Our website may contain links to third-party websites such as the Courier Exchange platform or other logistics networks. We do not control or take responsibility for the privacy practices or content of those external sites. You should review their privacy policies before submitting any personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The revised version will be posted on with the updated effective date.

The version in effect at the time you use our Services will apply.

15. Contact Us

For any questions about this Privacy Policy, your data, or your rights, please contact:

Data Protection Officer / Privacy Contact
Liswork Ltd
5 Homewood, George Green, Slough, Berkshire, England, SL3 6AU
Email: enquiries@liswork.co.uk